Innovation in Suffering

The suffering in Haiti is truly heart wrenching. My family and I are working through it in prayer, action and mobilization, but the facts don't go away. To learn from the event seems predatory and to ignore it seems heartless. But I have been asking myself what a Generous Mind would do and I come back to this--we are called to obey God fully and without reservation where we are with what we have.

So with that in mind I share some innovation thoughts. As I have been thinking and praying about tragedy and suffering I have seen two things in relation to innovation. Both of them have to do with innovation in mobile technology.

The first is that in a time of tragedy and disaster people innovate and create solutions that change the game and bring hope and options to those who are suffering. One amazing example is the way cell phones are being used. It is hard to believe that cell phones even work after such a tragedy, but they have been used in countless ways. One system we should all know about is what Thomson Reuters Foundation used for the first time. The Emergency Information Service (EIS) is providing messages to the countless people who have cell phones (although not much else). These messages give direction for healthcare and provide other informational services at no charge. This is the first time this system has been used and is a major step forward in using mobile technology to respond to a tragedy. We can only imagine the hope it is providing and the lives it will save.

Another amazing innovation in technology for those fortunate enough to have an iPhone when the earthquake hit are the applications that show users how to treat wounds. Compassion's Dan Woolley used an app like this while waiting to be rescued. I am sure we will see many more people step up with new ideas and creative solutions as Haiti is rebuilt.

The second observation about innovation is that tragedies create momentum to take an idea that has already been in existence and propel it into the mainstream. A very good example of this is mobile donations. Before the earthquake giving via your mobile phone was starting to gain ground, but this tragedy has propelled this innovation to a new level. According to mgive the Red Cross has raised 24 million dollars from nearly 2.5 million people via mobile phones. Each person sent a text that gave $10 to the Red Cross's response efforts for Haiti. The Red Cross says that mobile donations are now 25% of total donations for their work in Haiti! These are amazing numbers that happen as a result of a tragedy that mobilizes people to action.

So what do we learn from these two observations? Here is my take-away -- a innovation moves from new idea to a useful and powerful tool when there is a clear and present need. Don't hear me saying that we should pray for tragedies so that our ideas will take off...that is not the point.

But what we can learn is that if we are faithful with what God has put on our heart, even when no one around seems to care or need it, then there may be a moment in time when God chooses to use our life's work to respond to a tragic event. We don't know when our innovation will be needed. But that is not necessarily for us to know. If God has told you to do something, then obedience is in order and He will provide the context for it to glorify Him.

I wonder how long people worked on the technology, platforms and partnerships that would allow the Emergency Information Service or mobile giving to be a reality? Did they know that an earthquake would strike Haiti? Did they understand the significance of their work on those hard days when nothing went right and when the obstacles seemed unreal?

No, but today they can look at their work and say, "God used the work of these hands!" Will you be able to say that someday?