Innovators Admit Failure

Failure is only the opportunity to begin again more intelligently. ~Henry Ford

We have become very good at hiding our failures. We hide them by blaming others, spinning the facts, avoiding the subject or finding a new project to focus on. However we hide them, we do ourselves and those around us a disservice.

I know why we hide them. Our culture has trained us to believe that failures mean personal weakness, ineptitude and humiliation. We believe as nonprofits that donors will only support us if we ride one success after another in the journey towards our charitable cause. We also struggle to believe that people will still value us if we have failed in our ministry efforts. We tend to think that failure is a sign of God withholding blessing because of our mistakes or miscalculations.

But below the cultural dogma of success and the misunderstanding of God's blessings, we really do know that failures are good for us . . . don't we? Sure we do. We know that failures help us understand the problem we are seeking to solve and give us new insights into what to try next. We know this because we see it in life. When a baby first tries to walk, there are many failures that slowly lead to learning and then to success. When we learned to ride a bike or drive a car, there were many crashes or grinding of gears before we masted the skill. Most of the time those teaching us did not reject us for those things or think less of us. Instead they encouraged us to persevere and learn from the challenge.

So, in the end, our efforts to hide our failures keep us from learning and growing with those around us and identifying new solutions. There is a new web site called http://www.admittingfailure.com/ that is seeking to help nonprofits get beyond this struggle. The site has been put together by Engineers Without Borders Canada and they are putting out a challenge for nonprofits to share their failures in an effort to learn from each other and create new and better solutions.

This is a powerful idea because it provides each of you with a chance to share a failure and see how that bit of learning will help others. I believe it is also cathartic because we can confess to each other our struggles and our failures and ask for their help and prayer.

Now here is the big question: "Will you be brave enough to selflessly share your failures with others?"

Political Will

A few weeks ago on 60 Minutes, the show did a rare interview with the Fed Chairman, Ben Bernanke. It was a good interview with some helpful insights. But the most telling insight of all was this comment that is taken from MSNBC's reporting of the interview, "Asked about the biggest potential dangers now, Bernanke suggested a lack of "political will" to solve the financial crisis."

This word is very popular these days and so I thought it would be worth taking a look at it. The more I have worked in nonprofit leadership circles and on partnership efforts, I have realized that this issue of political will is crucial to success.

In a paper submitted to the 2008 Annual Meeting of the National Communication Association, political will is defined as follows:

"Our ideal-type definition of political will requires that a sufficient set of political actors with a common understanding of a particular problem on the public agenda genuinely intends to support a commonly perceived, potentially effective policy solution. This definition includes four different components, which we deem necessary conditions:

(1) A sufficient set of political actors

(2) With a common understanding of a particular problem on the public agenda

(3) Genuinely intends to support

(4) A commonly perceived, potentially effective policy solution."

Just as the government is struggling with a "lack of political will," I think that many partnership efforts among ministries are dealing with a similar challenge. This definition takes a very abstract concept and really helps us to look at our associations, partnerships and organizations and consider whether we have garnered the political will to make the changes necessary to innovate and survive in these challenging times. Lets take each one and apply it to the nonprofit arena:

(1) A sufficient set of political actors
These words imply that the right people are at the table in order to process the challenge ahead. It also implies that there are enough people at the table to affect change. When you face some of your great challenges in your settings, are the right people at the table? The right people will be those who are influencers, who have a significant stake in the problem and those who represent your internal constituencies.

(2) With a common understanding of a particular problem on the public agenda
Do those gathering to process and consider your challenge have a common and solid base of information on which to begin discussions? So many times these discussions are punctuated with a lack of basic understanding. But that is the fault of the convener of the meeting as well as the participant. Think about what you can do to bring people to the table with a common understanding of the problem you are wanting to solve.

(3) Genuinely intends to support
One of our greatest mistakes is that so many times we sit down at the table to work out a solution when a group present does not support the basic premise or issue at hand. Now we should not take this line of the definition to mean that we need a group of "yes-people" bobbing their heads in a meeting. The way I read this is that those who gather must all agree that the problem is real and that a solution is needed through this effort. If all parties agree to that, then the compromise and planning will take place to come up with a direction. But if there are groups of people who attend without any expectation of supporting the initiative, then political will cannot be achieved.

(4) A commonly perceived, potentially effective policy solution."
This is the toughest part. As I read this definition, for political will to be exerted there has to be an understood solution presented ahead of your deliberations which can bring understanding and general support to your discussions. This last piece involves a lot of homework by the sponsor or champion of the process. Before a group can be brought together to discuss options and build political will, the homework to define in broad strokes what the possible solutions are must take place. This seems backwards. So many times we bring people together with some basic facts and challenges and ask the group to design the solution. But what I have found every time is that a group does not have the time, knowledge or skills to define solutions in a meeting. This must be done ahead of time (with interaction with others) and presented for crafting, modifying and compromise. In this instance, the pre-meeting homework is critical. Unless you have defined the potential solutions and given your participants the chance to interact, they will not be ready to coalesce behind a solution.

Conclusion
So many times in our nonprofits we ask the wrong people to come to the table, without the key information that would inform their participation, unclear of their support for the general direction and withholding the potential solution that we are considering. This is a recipe for disaster in our innovation efforts.

So lets turn this around positively. What should we do when faced with a major initiative that requires significant political will within our organization or cooperative partnership?

1. We should get those with influence, decision making ability and representative authority at the table.

2. We should make sure that everyone at the table has the background and resources to be knowledgeable about the issue at hand.

3. We should do our footwork and make sure that everyone at the table has a vested interest in a solution and is genuine in their participation.

4. We should bring a proposal to those negotiations based on all the above so that the group can get to work on creating a viable way forward.

Everyone else is writing about facebook so . . .

It only seems right if you are writing a blog on innovation to talk about facebook. It is an amazing tool that connects people in exciting new ways. But I want to focus on how we use it and what is truely innovative.

Sometimes people think that just by using the "cool new tools" they are being innovative. The issue with that is this - if you are simply using the features and tools designed by someone else the way they envisioned them being used, you are enjoying their innovation - not making your own.

But, you can be innovative with someone else's tool. You just have to come up with a new way to use it that solves a key problem/ministry need.

For instance, when we started using YouTube at HCJB Global, the first few videos were very much just getting a feel for the tool. We were enjoying their innovation and how it could help us to share what God is doing.

But then we decided to get more creative. Instead of only using YouTube as a channel for viewing, we made it into a virtual repository focused on feeding video to our missionaries' blogs. That was an innovation. All of a sudden, the purpose of the video was not so much that it was on YouTube as it was feeding dozens of other sites of people who had no way to get their hands on video content or to make it available to their donors/family/friends.

As you look into using facebook, myspace, YouTube and the like here are some good steps:
1. Set up an account and emerse yourself in the tool - figure it out.
2. Understand the community and the culture it has created.
3. Look at your goals and objectives in your ministry.
4. Try and use those tools in creative ways to meet those objectives.
5. Have fun with it - someone can really tell when you are doing it because you have to or because you don't want to be left behind.